FAQ's

	> About ZEBO > Sign-In/Log-in Problems > Profile Page/Personal Shopping Page > Photos > Invite & Manage Friends > Rate a Product on ZEBO > Ask a Friend for Shopping Advice > Buy Products from ZEBO > ZEBO Outlook Toolbar > ZEBO Strip > Rank A Friend > Shopping Guru > Seller FAQ's    -  Individual Seller    -  Merchant Seller About ZEBO What is ZEBO? ZEBO is the World's Largest Repository of Things People Own. At ZEBO, you can create a personalized profile about what you own, want, and love to shop for. You can check out what other people have and want, get and give valuable tips and advice, talk online about your shopping needs, discuss products with your friends, rate products, and, of course, shop! You can create photo albums and share them with your friends, invite and grow your friends list and rank your friends. Team ZEBO is constantly thinking up new ways to make sure that your ZEBO experience is as fun and exciting as possible. Rest assured that there are always new things around the corner at ZEBO.com. Keep checking in! Some other features on ZEBO are: Celebrity profiles - What the stars own and want, as reported by them! ZEBuzz - Realtime conversation board where you can ask for advice, or just chat with other people who are bored, too! ZEBOStrip and Graffiti - Post your photos with the ZEBOStrip application, share them with friends and use the Graffiti feature to draw on them and write wacky stuff. ZEBO Groups - Start a group about whatever you want to keep in touch with your friends about. Shops on ZEBO - A bunch of cool stores selling almost everything you can think of. Why should I join ZEBO? You should join ZEBO so that you can Browse your friends' profiles, photos and shopping lists to see what's hot today. Browse the shops on ZEBO for tons of cool products. Rate the products in the ZEBO Shops - IN or OUT. Rate your friends' ZEBO purchases, too! Share your birthday, interests and cool opinions with your friends. Write about your shopping experiences in your ZEBO blog, and read your friends' blogs about what they like and where they spend their money. Ask friends for shopping advice, then return the favor! Invite more of your friends to join ZEBO, so that your Friend Network will grow - more advice, more to see, more to talk about! Create and share albums of photos with your friends. Check out Graffiti to make pictures even more fun! Rank your friends based on how close they are to you, how you know them and why you like them. Is ZEBO available in languages other than English? Nope, ZEBO is presently only available in English. Does ZEBO have an age limit? Yes! Our services are available to persons of the age of 13 and above only. Is ZEBO free? Creating your profile on ZEBO and using all our fun online features is free and easy. However if you wish to purchase a product from the shops on ZEBO, then you will have to pay for that particular product. Easy, but not free. How can I contact ZEBO with any problems that I am facing, suggestions or comments? Visit our Customer Support page. Tell us what you have to say (problem, suggestion or comment) and click Submit. We will reply to you shortly. We value your input, so let us know how ZEBO works for you! Sign-In/Log-in Problems I can't register on ZEBO. Make sure you have filled in all required fields on the Registration page page. Please double check the following: First Name is 4-20 characters, with no spaces or special characters Last Name (same as First Name). ZEBO Username (same as First Name). Password is 6-23 characters. Email Address is valid (email@yourdomain.com). Country and Gender are selected. Birthday is entered correctly Optional fields like Photo, City and Hidden may be uploaded, entered and chosen. If you get an error message that your email address is already registered, then click here: Forgot Password. You'll get an email from us (at that email address) with a link you can follow to reset your password. I forgot my ZEBO password. If you can't remember your password, click Forgot Password and we'll send an email containing your Username and a Change Password link to the email address you used to register at ZEBO. (If you use Hotmail or another web based email client be sure to check your bulk or junk mail folders if you don't see the email in your inbox.) For security reasons, Customer Support does not have access to passwords, so you will need to reset your password. Then write it down somewhere safe. If you have forgotten your password AND you no longer have access to the email address you registered with, you will need to create a new account. Customer Support is not able to change the email addresses on ZEBO account, so it's important to use a valid email address when you register at ZEBO. I forgot my ZEBO Username AND my Password Click Forgot Password. On the next page, enter the email address that you used to register with ZEBO. We'll send an email containing your Username and a Change Password link to the email address you used to register at ZEBO. If you use Hotmail or another web based email client be sure to check your bulk or junk mail folders if you don't see the email in your inbox. For security reasons, Customer Support does not have access to passwords, so you will need to reset your Password. If you have forgotten your password AND you no longer have access to the email address you registered with, you will most likely need to create a new account. Customer Support is not able to change email addresses on someone's account. That's why it is important to use a valid email address when you register at ZEBO. Write them down somewhere safe. Can I block all invitation emails from ZEBO? ZEBO invitation emails are sent through ZEBO by someone who wants you to join their Friends network (someone who already knows your email address). We do not send invitations to join ZEBO randomly to any email addresses. If you still wish to block ZEBO invitation emails, click on the Opt Out link in any one of the Invitation emails. Profile Page/Personal Shopping Page How do I edit my Profile? To change your profile information: At the top of your profile page there is a group of links. You can make changes to About Me, Shopping Style, I Own, I Want, Personalization, Settings and Invitations. Click on the link for the thing you want to change. Make the changes you want and save the changes. How do I change my Password? To change your Password: Log in and click on About Me at the top of your profile page. Click Change Password at the top right of the section Edit My Profile. Enter your current password. Then enter your new password and verify it by typing it again before submitting. Can I change my registered email address and ZEBO Username? It's not possible to change your registered email address or your ZEBO Username at this time. How can I change my profile name? To change your profile name: Log in and click Edit Profile in your Personal Shopping page. Change the information and click Save Changes. How can I hide my age? Embarrassed? Shy? Here's how to keep your age a secret: Log in and click About Me in your Personal Shopping page. Check the box that says Hidden besides the Birthday field and save the changes. How do I personalize my profile page? Log in and click on Personalization at the top of your profile page. You can copy and paste any MySpace layout code (check out your Friend's page or search the web for MySpace layouts) into the Personalize Your Profile Page text area. Click Save Changes and your background will be up. Though you will see it immediately, your friends may not be able to see it for up to 24 hours. What is a ZEBO Blog? Your ZEBO Blog is on your profile page. It's a great place to write about your shopping experiences so your friends (and other ZEBO members) can get good ideas from you about what's hot and where to get it! You can update your Blog entries, including the content and images. How can I write a ZEBO Blog? To write a ZEBO blog: Log in and click the Create button in the ZEBO Blog Section of your Profile page. Enter a Title for your blog. Start writing! You can change the font, size or color of your text as you desire. You can add a picture to your blog to make it more interesting. It will be displayed to the left of the blog on your profile page. When you're done, click Publish. Your blog will appear right away on your view of your profile page, but other ZEBO members may not see it for up to 24 hours. How can I edit a ZEBO Blog? To Edit a ZEBO Blog entry: Log in and click the Modify Button of the ZEBO blog entry that you want to edit. You can change the text and/or the picture. Click the Update Button to display your Updated entry. Your updated blog will appear right away on your view of your profile page, but other ZEBO members may not see it for up to 24 hours. How can I delete a ZEBO Blog entry? To Delete a ZEBO Blog entry: Log in and click Delete at the end of the entry. If you really want to delete the entry, click Confirm and it will be deleted. How many ZEBO Blog entries can I create? There is no limit to the number of ZEBO Blog entries that you can create. In default mode only the two most recent entries will show up. If you want to change this, click on Account Settings at the top of the page and you can choose to display from 1 to 10 blog entries. To view all the entries that have been created, click the Read All button above the blogs. Is any sort of content NOT allowed on a ZEBO Blog? You are not allowed to post or upload any content that is copyrighted, unlawful, harmful, threatening, abusive, harassing, tortuous, racial, vulgar, obscene, commercial email or "Spam", any material that contains software viruses or content that is invasive of another's privacy. What is a Wish List? The Wish List is an area on your profile page where you can list all the ZEBO Products that you find interesting and appealing or products that you want to buy in the near future. It's a great way to let people know what to buy you! How can I add Products to my Wish List? Click See New Stuff at the top of any page. This takes you to the Shops on ZEBO. You can choose to browse by category - i.e., Jewelry & Watches, Apparel & Accessories, Home, etc., or you can poke around through the items ZEBO shows you. When you see a product that interests you, you can click on it to see more information and larger pictures. Click ADD TO MY WISH LIST and the product will be added to the Wish List on your profile page. While browsing other peoples' profiles you can click on any product in their Wish Lists, Stuff I Bought lists or Stuff I Rated lists that you find eye-catching or alluring to add that product to your own Wish List as well! What is Stuff I Bought? Stuff I Bought displays all the items you've bought on ZEBO. How can I add products to Stuff I Bought? Buy it! Any product that you buy from the Shops on ZEBO will automatically get added to the Stuff I Bought section of your profile page. What is my Shopping Style? You tell us! My Shopping Style is a section of your Profile page that tells more about your shopping style and your shopping habits. It includes details about your Likes, Dislikes, Shopping Experiences, What you're a Shopping expert on, etc. How do I edit my shopping Style? To edit your Shopping Style Log in and click the Shopping Style link on your Personal Shopping page. Make the desired changes and save them. What are WikiEdits? WikiEdits are a way for you to improve your friend's profiles for them. Currently you can WikiEdit two things for your friends: Change your friend's profile Photo. If they don't have a photo or have a bad one, you can upload a better photo for them Change your friend's Background. Personalizing profiles can be difficult, so help your friends by WikiEditing their personalization and making their pages good. After you have WikiEdited your friend's profiles, the new version will automatically go live within 24 hours. However your friend will get an email notification and can go to the "View History of this Page" link and see the changes. If they don't like the changes you have made then they can revert to a previous version of their profile photo or their personalization. If you don't want someone to edit your page then go to the [Rank Friendship] link on your profile page and uncheck the box under their photo that say "Allow WikiEdits" What is my StuffScore? Your StuffScore is your way of keeping track of who's got the most stuff. We know, it sounds a little materialistic, but sometimes, it's just fun to know! Your StuffScore is a tally of how many items you have listed in your What I Own, added to the scores of all your ZEBO Friends - so you can see the total number of things you and your friends own! The total number is posted on your page. How can I delete the product pictures for the items in my ‘I Own’ section? Currently you can not delete the product picture once uploaded. However, you can replace it at any point of time. To do so, click the ‘Upload photo’ link below your Item picture. Then click the ‘Browse’ button to select the new image and click the ‘Upload’ button to upload the picture. How can I change my ZEBO background? On ‘My Page’, click the ‘Personalization’ link. On the Personalization page, you can use CSS styles to modify fonts, colors and background on your profile page. You can also add images to the profile page by specifying the online path of images. Additionally, you can even insert HTML code for your header, which allows you to add flash file, videos, pictures, etc. What should I write in the ‘Tagline’ of my profile? A Tagline is a short phrase that describes your personality, your organisation or your product. An effective and catchy tagline can help you get noticed. It gets displayed below your profile picture. How can I delete my account? After Login, click the ‘My Page’ link. On the My Page link, click ‘Settings’ link. On the Settings page, click the ‘Cancel My Account’ link towards the top-right side of the form. Photos How can I upload a photo? To Upload your Picture: Log in and click About Me at the top of your profile page. Then click the Browse button below your photograph and choose the picture on your computer that you want to upload. After choosing the picture, click Upload How do I change a photo? To Change your Picture: Log in and click on About Me on your profile page. Then click the Browse button below your photograph and choose the new picture that you want to upload from your computer. After choosing the picture, click Upload If your new picture does not uploaded in your Personal Shopping Page then click the F5 button on your computer. The page will get refreshed and your new picture will get displayed. Your updated picture may appear right away on your view of your profile page, but other ZEBO members may not see it for up to 24 hours. What kinds of photos are allowed to be uploaded for my Profile? Photos in .JPG, .JPEG, .GIF and .PNG formats only will be accepted. The size limit per photo is 250KB.The photo must not be too small. A minimum of 50 x 50 pixels is allowed. The following types of photos are strictly prohibited: Copyrighted or trademarked material. Pornographic or displaying sexually explicit material. Insensitive depictions (violence /racism/ retrograde). Blurred, Damaged or corrupted. Or otherwise violates the ZEBO Terms of Use. How many pictures can I upload? You can only have one picture on your profile page, BUT you can use ZEBO Strip to create photo strips (mini desktop photo albums). ZEBO Strip is a fun, free application for storing your pictures and sharing them with friends and family, that allows you to share Strips, see friends' strips and add photos to the strips. In these strips, the maximum photo upload limit per User will be 500 -1000 photos. This number will likely be increased in the future. How do I delete my profile picture? How can I replace an existing picture with a new one? Currently you can not delete the profile picture once uploaded. However, you can replace it at any point of time. To do so, click the ‘Browse’ button below your profile picture and then click the ‘Upload’ button to upload the picture. Note that it takes 24 hours to update the profile picture. Invite & Manage Friends Why do I have a friend I didn't add? We want you to have a contact at ZEBO right away, so that if you have any questions or comments about ZEBO.com, you know who to talk to! Your first Friend is that person. Welcome to ZEBO! How do I add friends to my network? You can choose how you want to invite your friends to join ZEBO. Your choices are explained below. Log in You can invite your friends by clicking the Invite link in your Personal Shopping Page. There, you can click the address book which you would like to invite friends from, enter your email address and password, choose the friends you would like to invite and thus invite them to join your Network. (No worries about security - ZEBO doesn't store your email address anywhere in our System.) Or you can enter multiple email addresses, separated by commas in the invite boxes. Or you can copy the Invite Link to your email signature or Instant Messenger Profile. Or you can send the link by email to the friends you wish to invite. ZEBO allows you to personalize the Invitation that you send to your friends. You can choose from a number of pre-written ZEBO messages or you can enter your own message. You can also add friends by browsing through other ZEBO Users' profiles and clicking Add as Friend below their profile picture. You will see a pop up box that says "Please proceed only if you know [the User]". They will receive an Alert that you have requested to add them as a Friend. If they accept your invitation, they will be added to your Friends list. Invitations will expire 30 days from the date they are sent out. How do I Accept a Friends Invitation? (for current ZEBO members) Log in and approve the Invitation from your profile page. Or you can accept your Friend’s Invitation, from the Invitation Mail that you get at your registered email address. After logging in to your account by clicking on the link in this email, your friend will automatically be added to your Friends List. How do I see my pending invitations of Friends whom I have invited but who have not yet joined ZEBO? Log in and click the Invitations link at the top of your profile page. You will see all your pending invitations and expired invitations. (Invitations expire 30 days from the date they are sent out.) How do I send reminders to people haven’t accepted my invitation to join my Friends network? To send reminders to those who have not yet accepted your invitation to join ZEBO: Log in and click the Invitations link on your profile page. You will see all your pending invitations and expired invitations. You can choose which people you would like to remind about their invitations. You can also remind the friends' whose invitations have expired. Or, you can delete any of your pending or expired invitations. How many friends can I have? There is no limit to the number of Friends on your ZEBO Friends List. How do I invite friends from my address book if I have a .co.uk address? Unfortunately, you can't. Log In and click Invite at the top of your profile page. You can invite friends any of the following ways: You can enter multiple email addresses, separated by commas, in the invite boxes. Or you can copy the Invite Link to your email signature or Instant Messenger Profile. Or you can send the link by email to the friends you wish to invite. Why do I have to invite my friends every time I login to ZEBO? You do not have to invite your friends every time you login to ZEBO. You can skip the invitation options by clicking No thanks, Continue on the invite page you get after logging into your ZEBO Account. You will then go directly to your Profile Page. How do I remove a friend from my friends list? Log in and click the View All link in your My Friends Section on the right of your Profile Page. You go to the All Friends Page where there is a Delete Friend link besides every friend. You can delete each friend by clicking the Delete Friend link. Rate a Product on ZEBO What exactly do you mean by rating a Product on ZEBO? Every Product Page on ZEBO has a Rating Tool, where you can rate products on a scale of 1 to 10. 10 rocks (IN) and 1 sucks (OUT). You can rate products, see the average rating for any product and see what other people thought of the product. How do I rate a product on ZEBO? Click See New Stuff at the top of any page. Now you’re in the Shops on ZEBO! Click any Category that you want to rate products in. Example Sports & Fitness, Toys & Games, Apparel & Accessories etc. Browse through products in that particular category and click the product that you wish to rate. At the top of each product page you’ll see “Is this IN or OUT?” Click any number between 1 and 10 to let people know what you think of that product. After you rate a product, you’ll automatically see the next product in that category. You can rate as many products as you want. (Only the two most recent will show up on your profile page.) If you are logged in, the products you rate will show up on your profile page under “Stuff I Rated”. Only the two most recent will show up on the page. Click View All to see your entire rating history. You can also rate products on other people’s Wish Lists, Stuff I Bought Lists, or Stuff I Rated lists. Just click on the photo of the product and you’ll go to the product page. How can I view all the products that I have rated? The products you rate show up on your profile page under “Stuff I Rated”. Only the two most recent will show up on the page. Click View All to see your entire rating history. Can I delete a product that I have rated from my Rated Products List? Not right now, but we’re working on it! Ask a Friend for Shopping Advice How do I Ask a Friend for Shopping Advice? ZEBO helps you get valuable, personal shopping advice in two ways: On every ZEBO member’s profile page there’s a link below their photo that says “Ask for Advice”. Click this link and select the category you want advice in. Fill in the Product Name box and then type your question. Hit Continue and your question will be sent. You’ll then be asked if you want to send the question to more people using your email address books. If you do – select an address book, enter your username and password for that account and click Continue again. (Remember, we don’t hold onto any of that information.) You’ll see your address book and can choose which additional people you want your question to go to. If you only want advice from the original person, click “No thanks, send question now.” Or you can choose Ask Friends for Advice from the top of the page. Enter the category, product name, and question and hit Continue. With this option, you have to select an address book. Enter your username and password for that account and click Continue again. (Remember, we don’t hold onto any of that information.) You’ll see your address book and can choose which people you want your question to go to.. Why should I Ask a Friend for Shopping Advice? We find that all our friends have good advice about something or other. Asking a Friend for Shopping Advice is useful as it enables you to decide what product you should buy based on other peoples Experiences of Buying Similar Products. Thus by getting many peoples Opinions, you can finalize on the Particular Product that you wish to buy. How do I send messages to my friends? Log in to your ZEBO Account. Below every ZEBO member photo there is a Send message link you can use to send a message to that person. How do I know when people have asked for my advice? You will get a message in your ZEBO inbox as well as an email to your registered email address. The email will come from the Users who is asking you for Shopping Advice. Click the link in the message to go to ZEBO, login, and check your inbox. Or you can just log in to your ZEBO Account and check your inbox to see your messages. How do I reply to the messages? To reply to the messages: Log in to your ZEBO Account and click on Inbox at the top of your profile page. Select the message you want to reply to. Click Reply. Enter the message/advice you would like to send and submit it. You message/advice will then be sent. Is there a limit to how long messages will stay available in my account? No. Messages will be stay in you inbox until you delete them. How do I block people from sending me messages? As of now you are not able to block people from sending messages to your ZEBO Inbox. We are working on continually improving our site and this feature will be available soon. Buy Products from ZEBO What types of Products are available on ZEBO? Products are available in ZEBO in Various Categories i.e. Apparel & Accessories, Arts, Crafts & Hobbies, Baby & Parenting, Health, Books & Magazines, Electronics, Garden & Patio, Gifts & Collectibles, Home, Jewelry & Watches, Pet Care, & Sports & Fitness. There are many more Categories like Food & Beverages, Music, Office &Business, any many others that will have Products in the near future. Click See New Stuff in the header and find Products, which you like, from any of these Categories. Happy Buying at ZEBO!!! Why should I buy from ZEBO? At ZEBO you can access the best-selling products at the best price. We bring products from various sellers under one roof. You also get to view ratings of the products before you buy it and you can ask friends for Product/Shopping Advice before you buy a particular Product on ZEBO. How do I buy a Product from ZEBO? To Buy a Product on ZEBO: See New Stuff and browse through Products in the particular Category that you wish to Buy from and Click the Product that you wish to buy. Click the BUY button on the Product Page of that Product. You will be taken to the Submit your Purchase Page, where after submitting your Order, your Purchase will be finalized. You can then pay for the Product that you have bought either with Paypal or by using a Credit Card. A ZEBO Product Purchase Confirmation Mail will be sent to your registered ZEBO email address from ZEBO Sales with a link to pay for the Product you have bought in case you don't want to pay for it immediately. What are the available payment options? Presently we accept Paypal as a payment Option. We also accept all major credit cards. To pay through Paypal, Click the BUY button on the Product Page of that Product. You will be taken to the Review and Commit Page where you need to submit the Order. After that you will be taken to the Choose Payment page where you need to choose the Payment method as Pay with Paypal. You will then be directed to paypal to pay for the Order. To pay by Credit card, Click the BUY button on the Product Page of that Product. You will be taken to the Review and Commit Page where you need to submit the Order. After that you will be taken to the Choose Payment page where you need to choose the Payment method as Pay by Credit Card(using our secure server). You will then be taken to a page where you have to enter Credit card and Billing Address Details. You will also have to submit Shipping Address details. You will finally go to the Order Confirmation page where you’ll be given a ZEBO Order Number. A ZEBO Product Purchase Confirmation Mail will be sent to your registered ZEBO email address from ZEBO Sales with a link to pay for the Product you have bought in case you don't want to pay for it immediately. Where do the Products Ship to? Presently our Products Ship to the US only. However in some time we will have Products, which will ship, to other countries too. We assure you that in due time there will be Products, which will ship to countries internationally too. Whom should I contact in case I have any customer support related issues about the Product I have brought? In case you have any customer support related issues about the Product you have brought, you will have to contact the Customer Service of the Merchant site(Seller) that is the Site from which your Product is bought. For example if your item is from Walmart.com, you will have to contact the Customer Care of Walmart.com. On contacting them, they will be able to give you the relevant information. Why can't I buy a Product from ZEBO? In order to buy a product from ZEBO, it is compulsory that you validate your registered email address. Probably you haven't validated your email address and that's the reason why you cannot purchase an item from ZEBO. ZEBO Strip What is ZEBO Strip? ZEBO Strip is a fun, free application for storing your pictures and sharing them with friends and family. Each ZEBO Strip you create is like a mini-album, and you can send it to your friends to enjoy. In addition to sharing your Strips with your friends, you can also see friends' strips. You can always add more photos to your Strips. How can I create a Strip? Log in to your ZEBO Account and click on ZEBO Strip at the top of your profile page. Click on Create New Strip. Enter a name for the Strip, select a category and enter a description and keywords that describe the Strip.(Separate keywords by commas or spaces) Upload the pictures manually. After you have uploaded all the pictures to your Strip, you can share it with your friends.. How can I share a Strip? After you create a Strip, click Share this Strip. Choose the address books you wish to use, type your username and password for that account, then choose which friends you want to share the Strip with. (Remember, ZEBO does not store your email addresses or passwords in our system.) How does the Strip work? You can make the Strip scroll up or down by clicking on Scroll Up or Scroll Down on the Strip controls at the top of the Strip. The speed of the Strip can be increased or decreased by clicking on the plus (+) or minus (-) button on the Strip. The Strip can be stopped and started by clicking on the pause sign and play (ll / >) button on the Strip. A larger view of a particular picture in the Strip can be viewed by clicking on that picture in the Strip. How do I view my friends Strips? Log in to your ZEBO Account and click on ZEBO Strip at the top of your profile page. Click My Friends’ Strips at the top of the page. Click on the friend whose strip you want to view. Can I add more pictures to the Strips I have already created? Yes, you can add more pictures to the Strips you have already created by choosing that particular Strip from your drop down menu of Strips and clicking the Add more Photos button and uploading the new photos. Can I delete a picture from a Strip I have already created or can I delete Strip? Presently it's not possible to delete a picture from a Strip or to delete a complete Strip. However this functionality will be available in the near future. How can I remove the Strip application from my Desktop? Go to Start > Programs > ZeboStrip and select Uninstall. The wizard will guide you through the uninstallation process. Rank a Friend What is Rank a Friend? By clicking on Rank Friendship at the top of your Friends section, you can rank friends by how close you are to them, where you know them from, and why you like them. (You can also write secret notes about your Friends.). How can I Rank a Friend? Log in to your ZEBO Account and click Rank Friendship (above your Friends on your Profile page). You can choose the icon that best describes your friend or you can create a new label & then apply that label. Don’t forget to save all your changes! How can I view all the friends that I have ranked? Log in to your ZEBO Account and click View All above Friends on your Profile page. You can then view all the friends that you have ranked. Shopping Gurus What is a Shopping Guru? A Shopping Guru is a ZEBO User who is considered an expert, and can provide advice and personal guidance to another ZEBO User (or Users!). There are many kinds of Gurus - Fashion Guru, Electronics Guru, Home Decor Guru, Auto Guru, Travel Guru, etc. You can appoint other ZEBO members as your Shopping Gurus when you think that they can give you great advice about shopping, life, or whatever. How do I appoint someone as my Shopping Guru? Log in to your ZEBO Account. Go to the profile of the person you want to appoint as a Guru. Click on the Appoint as Guru link under their photo. You’ll see a list of Guru categories you can choose from. Your Guru will receive an Alert on their Profile page, and can Accept of Reject the invitation. If they accept, they will appear on your Profile page as your Guru in the selected categories. 2. How do I accept a Shopping Guru invitation? If someone appoints you as their Shopping Guru you’ll see an alert at the top of your Profile page. If you want to be their Guru, click Accept and you’ll show up as a Guru on their Profile page. Seller FAQ's General Selling: What is ZEBO Shop? ZEBO Shop is a one-stop shop for smart online shoppers. It offers a new unique channel to a large number of online sellers to display and promote their products to people who visit www.ZEBO.com. ZEBO shop gives a unique shopping experience to the customers. It allows them to create and converse with a close community that they form through the site. A customer can even get an online recommendation / review from his friends on the products that he or she wishes or has decided to buy. The site also enables people to blog about their shopping preferences and patterns. The high-end technology used by the site helps in displaying the most popular products automatically when the customers browse in various categories and sub categories. ZEBO.com is a fully owned subsidiary of www.zedo.com, a leading online advertising technology company that serves 6 billion ads a month on web sites across the world. ZEDO is the fastest growing company in the space of online advertising management solutions. Its customers include likes of Cnet.com, Walmart.com, Hotwire.com, America West Airlines, New York Post, and hundreds of other sites. How many types of Sellers are there? There are two types of seller on ZEBO: Individual and Merchant. The key difference is that Merchant sellers are bound by the Sale of Goods Act in full while Individual sellers are obliged only to ensure that the goods they sell are accurately described in their listings. Also, the Individual Sellers have to upload items by themselves whereas Merchant Sellers can send us their Items data feed and we upload the items for them. Who shops at ZEBO Shop? ZEBO.com gets its traffic primarily through leading search engines like Google and Yahoo. The ZEBO team has optimized the product pages so that your products get top of the line display on search result pages of leading search engines. The site also uses its expertise in online advertising to get maximum returns from cross promotions it undertakes with other sites. Customers know that they can find the right product and right price they're looking for at ZEBO Shop. When they visit ZEBO Shop they get a combination of a variety of brands in every product category, great service, and competitive prices. Who else is selling on ZEBO Shop? ZEBO Shop is already associated with major retailers like Wal-Mart besides being the preferred online marketplace by thousands of smaller Sellers across the globe. All these retailers are looking for an effective and efficient mode of reaching online shoppers and ZEBO Shop has proved to be one of their best bets. Why should I join the ZEBO Shop Seller Program? ZEBO gets you a unique additional channel to showcase your catalogue. Further it offers: Zero Risk. There is no deposit that you make or minimum sales guarantee that you give. You set the Cost Per Sale (CPS) that you pay ZEBO. ZEDO is an experienced advertising based company and can sell significant volumes for you. Interfacing with ZEBO is simple and quick. What is Cost-Per-Sale (CPS)? Cost-Per-Sale (CPS) is the amount a Seller pays for a confirmed sale. The minimum ZEBO Shop CPS varies by category, subcategory, and value of the product. The Merchant Seller decides how much he would like to pay ZEBO. He can pay 10%, 15% or 20% of the price of the product per sale. The Individual Seller, however, pays a flat fee of 5% on confirmed sale. What is a confirmed sale? A sale on ZEBO is defined in the same way that a sale is defined on eBay. A confirmed sale is when a shopper clicks the BUY button on your product listed within the ZEBO Shop. Clicking BUY formalizes a legal contract between the buyer and the Seller. The buyer will be under legal obligation to pay the Seller for the product and the Seller is obliged to deliver the product as per the terms and agreements (for example, Shipping Agent, Mode of Payment etc) What happens if the buyer never pays the Seller? If you are sure that a buyer has not paid, then email them to remind them to pay. If you have emailed them a few times and they still have not paid, then you can request your CPS to be refunded. Please provide full details of the sale; the date, the buyer name and email address. ZEBO will contact the buyer and if we can't get the buyer to pay then we will usually refund you the CPS fee. ZEBO will determine whether to refund payment on a case-by-case basis depending on whether non-payment was fault of the Seller (e.g. didn't follow up with Buyer) or fault of the Buyer (Buyer refuses to pay despite agreement to pay and adequate reminders). Fraudulent Orders. What happens if the Buyer's payment is charged back, because the Buyer was using a fraudulent credit card? Please contact Paypal or the credit card company directly. ZEBO will refund the CPS fee in cases of fraudulent orders. How much does joining the ZEBO Shop Seller program cost? Currently, we do not charge a setup fee to become a ZEBO Shop Seller. However, this policy is subject to change at any time without notice. How much can I expect to sell? Your sales depend on the number and popularity of your products. It also depends on your ability to improve your offers from time to time. What is the minimum deposit to my Seller Account? None. This is a zero deposit scheme. It comes to you absolutely free. If I have a problem, whom do I contact? On registering with ZEBO Shop, you will be contacted by our Seller Support Team and given phone and email contact information that you can use to reach Seller Support directly 24/7. We have an extensive FAQs database within the Seller Center that will answer most of your queries. What is your cancellation policy? ZEBO Shop allows you to cancel at any time, no questions asked. How can I block or blacklist a particular Buyer? In case you find a particular buyer violating any of the policies of ZEBO, you can notify the Seller Support Team. ZEBO will investigate the issue and if the Buyer is found guilty of violating ZEBO's policy, the buyer account will be suspended temporarily or terminated. Can I sell used products? Yes. You can sell used products provided you give a clear description of the current condition and value of the product. Can I auction my products? Currently, ZEBO doesn't offer this provision. However, it is one of the key features we intend to introduce in the near future. What kinds of postings are forbidden/not allowed on ZEBO? ZEBO has designated the following as Prohibited and Restricted Items: Alcoholic Beverages Drugs and Prescription Medicine Firearms, Ammunition and Weapons Hazardous Materials Real Estate Stolen Property Tobacco or Alcoholic Beverages (Beer, Wine, Bourbon, etc.) For additional information on Listings Policy, refer the User Agreement. Merchant Seller/Commercial Seller: What is the Merchant Seller Program of ZEBO Shop? The Merchant Seller Program process is simple: Sign up. Fill out a simple form with your contact details and details about your business. Read and sign ZEBO's Seller Terms of Agreement. Give ZEBO information about your products. (See #2.) Your products and prices are published to the ZEBO Shop Network. Your listings appear in the millions of search results accessed by our active shoppers every day. You set the price that you want to pay for each sale in the agreement. This is the Cost-per-Sale (CPS) How do my product listings get on the ZEBO Shop? After your register with ZEBO Shop, you will receive a datafeed template and instructions on how to use it to directly feed your product listings into the ZEBO Shop system. Send in your data feeds in the ZEBO Standard Format to sellersupport@zebo.com. Our Seller Support team is available to help you every step of the way. How is CPS set? The Seller sets the CPS. ZEBO offers the most Seller-friendly pricing model. Most sites work on Cost Per Click (CPC), a web-site advertising method which means that the Seller pays for every click, which can include more browsers and surfers than genuine buyers. ZEBO works on a Cost Per Sale (CPS) model wherein the Seller is obliged to pay only when he has a confirmed sale. Once I've signed up, how long will it take for my product listings to appear on ZEBO Shop? Depending on the number of product listings, your listings will be live in a maximum of a week on ZEBO Shop. During that week, we gather your product listings, launch them to the ZEBO Shop, test them, and get you fully integrated in ZEBO Shop System. Collect payment from Buyers Merchant sellers can collect payment through PayPal or credit cards, if they are set up to accept credit cards. ZEBO will collect the credit card information from the Buyer and forward it to the Seller in one of many secure formats. Contact sellersupport@zebo.com for details on setting up your Merchant account with credit card processing. Individual Seller/ Private Seller: How do I Sign-up to be an Individual Seller? To be an Individual Seller you must be a ZEBO Member. After logging in follow the steps below to register as Individual Seller: Click on the 'Sell your stuff…' banner towards the top-left side of the homepage. You will be redirected to the Start Selling page. Click the Get Started button on the Start Selling page, to proceed to the Seller Account Details page. On the Seller Account Details page, system displays the existing details in the form. Make the necessary changes and click the Continue button to save the changes and proceed to the next step. The existing details of what information? Read the Seller Terms of Agreement and select the check box accept the agreement. Click the Submit button to proceed to the next level. A verification email will be sent to the email address you provided during registration. Click the link in the email to activate your account. Note that you will not be able to sell items on ZEBO unless your account is activated. On Activation, your Individual Seller account is successfully created and you will be redirected to the My Products Listings page. Click the List a New Product button to add your items to ZEBO shop. How can I update my Account Information? Click the Manage My Seller Account link on the All Product Listings page to modify your account details. Tell me more about marking my items For Sale You can tag an item in your What I Own section as For Sale if you want people to be able to contact you about buying it. Do I need to add Shipping Charges to my product's price? You may choose to include the shipping cost in the product's price. ZEBO gives you a flexible option to include the shipping cost. Why are shipping charges optional? In some cases, as in items delivered to certain locations, shipping costs are not applicable. For this reason, shipping charges are kept optional. What are keywords? Keywords are words or phrases that users type in to search for their desired products/information. A good set of keywords ensures that your product is displayed every time a user searches for similar products. Is there an additional charge for placing my product in multiple categories? You can place your product in as many as three categories. Currently, we're not set up to charge for additional placement, but may be in the future. Explain the Status column on my All Product Listings Page The Status column notes the current status of your products. When you add a new product, the status appears as New. After the Product appears LIVE on ZEBO (this takes about an hour), the status automatically changes to Listed. If you wish to hide a product temporarily, select that product and click the Delist Selected Products button. To show the hidden product again, select it and click the Relist Delisted Products button. To permanently delete a product, select the product and click the Delete Selected Products button. What is "My Shop Name"? My Shop Name can be anything you desire. It could be the name of your company, product range or your personal name. It serves as identification for the Buyers. What is "Customer Service Email"? The email address you provide as a Customer Service Email will be used to notify you about customers' questions and feedback. What is "Purchase Notification Email"? The email address you provide as a Purchase Notification Email will be used to notify you whenever an order is placed for your items. How will you use my Phone Number? We use your Phone Number only in case where you need to be contacted urgently regarding your products or orders on ZEBO Shop. Why is the Commission Rate 5%? We charge a nominal fee for providing you a platform and host of other services to facilitate your online business. This commission is only applicable on product sale and not on product listing. What is my PayPal Account used for? ZEBO uses the PayPal services to transfers funds amongst members. When Buyers purchase items from the ZEBO Shop, they make payment through their PayPal account which is directly credited to the Seller's PayPal account. Also, ZEBO deducts the commission fee from the Seller’s PayPal account. Collect payment from Buyers We recommend that Individual Sellers use PayPal because it allows instant payment and offers anti-fraud protection. When an item sells both the buyer and seller are sent emails with the transaction details in it. PayPal charges a 3.5% fee for each transaction.